Difficult Conversations: How to Have Them Everyone has difficult conversations at one time or another. In the workplace they can occur anywhere -- in meetings, training-sessions, performance reviews, and even when you’re trying to relax and get a cup of coffee. Depending on your position you can have them occasionally, frequently, daily or hourly. This informative and entertaining presentation will provide you with tips and techniques to manage your difficult conversations. You'll take away easy to remember acronyms and a step-by-step checklist for managing difficult conversations and minimizing the stress that comes along with them. We can't promise you'll stop having them, but we can guarantee you'll have some tools to handle them better.
Gotta Teach! How to Teach Anyone Anything. A workshop that provides methods and tools to anyone who needs to be a trainer in the workplace. Experience and learn how to develop activity-based training (with no role playing), based on new research into the ways adults learn in an ever-changing, technology rich environment, side-by-side with coworkers who could be their children, parents or grandparents. The workshop includes pre- and post-workshop surveys and individual one-to-one coaching sessions for participants.
Team-Building with Temperament Learn how and why miscommunications occur between people with different communication styles and ways of working. This workshop introduces you to Keirsey Temperament Theory and its application in the workplace (includes online personality tool and individual coaching before workshop). For information on temperament theory see www.keirsey.com. Full and half-day options available.
8 Terrible Truths about Communications A 60-90 minute interactive workshop that introduces basic communication theory in easy to understand language and engaging activites. Great for a lunch 'n learn or as part of a planning or team-building day.
Contact Center Excellence (Call Center Excellence) ½ day workshop for high volume call centres. Includes telephone skills, how to deal with difficult customers, and stress management for individuals and tea<
